Evaluation and Review
Every day our care workers complete a daily communication diary. This records the tasks they carry out and monitors such things as moods, mobility and daily food intake. We also use this to promote activities, whether this be in the home or out and about.
This daily communication diary is reviewed on a monthly basis by the care worker and the Care Manager to ensure that the level of care provided meets your needs.
In the first 11 weeks of care, live-insupport.co.uk follow a review process to ensure the you are happy with our care service. This gives you the opportunity to raise any queries and request changes to your support plan. This review process includes:
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Week 1 |
1st visit check - which will be carried out after the first few days to ensure that the customer is comfortable and happy and that the care worker is settling in. |
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Week 3 |
Visit to assess the service to date - this will identify any problems or clashes of personality etc which can then be addressed at this early stage. |
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Week 7 |
A face to face review of how the service being delivered. We will also check the property upkeep and get feedback from the customer and the care worker. |
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Week 11 |
Contact with both the customer and the care worker to establish if a further service review is required .This is another opportunity to gain feedback. |
At least every six months, your support plan will be reviewed. This offers as many opportunities as possible to give feedback and helps us tailor the service package to your specific needs.
If your care needs change significantly, for example if the clients' health deteriorates, then we would carry out a re-assessment of your needs.
